Bank of Commerce

Help Center

Find quick answers, helpful guides, and step-by-step support for all your banking and insurance needs.

Need Help?

Get Your Personalized Insurance Quote Today

Get Started

Learn how to open an account, explore our services, and begin your secure banking and insurance journey.

Products

Discover our full range of online banking and insurance products designed to meet your personal and business needs.

Billing & Payments

Find answers to questions about payments, billing cycles, and managing your transactions securely online.

Claims

Easily file, track, and manage your insurance claims with step-by-step guidance and quick support from our team.

Account

Get help with logging in, updating details, resetting passwords, and managing your online account safely.

Policy information

Access details about your active insurance policies, renewals, and coverage options all in one place.

Report fraud

Stay protected — learn how to identify, report, and prevent fraudulent activities related to your BOC account.

Other Questions

Didn’t find what you’re looking for? Reach out to our support team for quick, personalized assistance.

Free Consultations

Need Assistance? Find Answers to Your Questions

Explore our support center for quick solutions, helpful resources, and answers to all your banking and insurance inquiries.
img_1
Common Questions

Learn More About Our Products

Bank of Commerce (Malaysia) Berhad provides a full range of financial and insurance solutions, including personal and business banking, savings and current accounts, fixed deposits, loans, investments, and various insurance plans tailored to your needs.

Opening an account is quick and fully online. Simply visit our website, choose your preferred account type, fill in the online form, upload your documents, and verify your identity — all from the comfort of your home.

You’ll need a valid government-issued ID, proof of address (like a utility bill or bank statement), and a recent photo. Our secure system will guide you through the upload process during registration.

You can log in anytime through our secure online banking portal or mobile app to manage your accounts, make transfers, check balances, and track your finances with ease.

Yes. We use advanced encryption, real-time fraud monitoring, and multi-factor authentication to ensure your personal and financial information remains completely protected.

We offer digital insurance solutions including life, health, home, and business insurance — all manageable online, with fast claims and transparent coverage options.

Loan applications are 100% online. Choose your loan type, fill out the digital form, upload your documents, and receive approval notifications directly through your account dashboard.

Absolutely. You can view, modify, renew, or make claims for your insurance policies directly through your secure BCMB dashboard or mobile app.

Use the “Forgot Password” option on the login page to reset it securely. If you’re locked out, our support team is available 24/7 to help you regain access safely.

You can reach our customer support via live chat, email, or the help center on our website. Our digital team is available around the clock to assist with any inquiries.

No hidden fees. We believe in transparent pricing — all account and transaction fees are clearly displayed before you proceed with any service.

Once a transaction is completed, you’ll instantly receive an email and in-app confirmation with all the details. You can also track every transaction in real time through your account history.